Privacy Policy

1. Who We Are

Markex ("we", "us", "our") is a professional line marking company operating across the United Kingdom. We are the data controller for personal information collected through this website (markex.uk) and our enquiry and contact forms.

For data protection enquiries, please contact us at: [email protected]

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

• Contact information: name, email address, phone number
• Project details: location, service type, surface size, and project description you provide in our quote form
• Technical data: IP address, browser type, pages visited, and time spent on pages (via analytics)
• Communications: records of any correspondence you send us

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide quotes for our services
• Deliver the services you have requested
• Improve our website and services
• Comply with legal obligations
• Send relevant communications where you have given consent

4. Legal Basis for Processing

We process your personal data under the following lawful bases (UK GDPR Article 6):

• Contract: to fulfil a contract or take steps at your request before entering into one
• Legitimate interests: to respond to enquiries and improve our services
• Legal obligation: where required by law
• Consent: for marketing communications, where applicable

5. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers who assist us in operating our website and delivering our services (for example, email delivery providers and analytics platforms). All third parties are required to handle your data securely and in accordance with applicable data protection law.

We may also disclose your data where required by law, court order, or regulatory authority.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and quote data is typically retained for up to 3 years. You may request deletion at any time (see Your Rights below).

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve your experience and analyse site usage. Analytics data is collected in aggregate and does not identify you personally. You can control cookie preferences through your browser settings.

8. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erasure ("right to be forgotten") in certain circumstances
• Restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.